Refund Policy.

Overview

This Refund Policy applies to paid SamSiyu software, licences, subscriptions, and other digital products purchased directly through an authorised SamSiyu checkout or payment provider.

It should be read together with our Terms of Use and any product-specific terms or checkout information presented at the time of purchase.

Free products do not involve a purchase price and are therefore not eligible for monetary refunds.

14-Day Refund Request Window

A refund request submitted after the 14-day period will generally not be eligible unless required by applicable law or approved by SamSiyu in exceptional circumstances.

The refund period applies to the original qualifying purchase unless a different period is expressly stated on the applicable checkout or product page.

When a Refund May Be Approved

A refund request may be considered where it is made within the applicable refund period and there is a genuine issue with the product or purchase.

Examples may include:

• The product materially fails to operate as described despite reasonable troubleshooting.
• A documented technical problem prevents you from using an important purchased feature.
• The same purchase was accidentally charged more than once.
• You purchased the wrong SamSiyu plan or product and contact us promptly before substantially using the purchase.
• A transaction was processed incorrectly through the authorised checkout.
• Another circumstance exists where applicable consumer law requires a refund.

We may ask for reasonable information about the problem so that we can confirm the purchase, understand the issue, and determine whether it can be resolved.

When Refunds Are Generally Not Available

Subject to applicable law, refunds will generally not be provided in the following circumstances:

• The refund request is made after the applicable refund period.
• You simply changed your mind after substantially using the software.
• You purchased the product without reviewing clearly stated features, requirements, or compatibility information.
• The product works as described but does not meet a personal preference that was not represented as a product feature.
• The problem is caused by an unsupported, incompatible, outdated, or incorrectly configured third-party environment.
• The issue results from a third-party plugin, theme, hosting configuration, service provider, API, or external platform outside SamSiyu’s reasonable control.
• You no longer need the product or project for which it was purchased.
• You fail to provide reasonable information needed to investigate a claimed technical problem.
• Your licence or service was suspended because of fraud, misuse, abuse, or a material violation of applicable terms.

Subscription Renewals

Where a SamSiyu product is sold as a recurring subscription, the subscription may automatically renew according to the terms displayed at checkout.

You are responsible for cancelling a subscription before its renewal date if you do not want it to renew.

Renewal payments are generally not refundable merely because a subscription was not cancelled before the renewal date.

However, if you believe a renewal was processed in error, contact us promptly. We will review the circumstances and any rights available under applicable law or the payment provider’s policies.

Upgrades, Downgrades and Plan Changes

Where our checkout or licensing provider supports plan upgrades, downgrades, or prorated billing, adjustments may be calculated according to the applicable plan and provider rules.

A plan change does not automatically create a new refund period for amounts previously paid.

If you accidentally purchase an incorrect licence tier or site limit, contact us as soon as possible so that we can determine whether the purchase can be adjusted.

AI Services, API Costs and Usage-Based Features

Some SamSiyu products may use artificial intelligence providers, external APIs, or other services that incur usage-based costs.

If you connect your own API key, amounts charged directly by that third-party provider are not payments made to SamSiyu and cannot be refunded by SamSiyu.

You should review the pricing, billing, refund, and usage policies of any external AI or API provider that you connect to our products.

Where SamSiyu later offers paid usage credits or other consumable services directly, separate refund terms may apply to consumed and unused credits.

How to Request a Refund

To request a refund, contact SamSiyu within the applicable refund period.

Please include:

• The email address used for the purchase.
• The product purchased.
• Your order or transaction reference, if available.
• The reason for requesting the refund.
• Relevant information about any technical problem if the request relates to product functionality.

Please do not send passwords, payment-card numbers, API keys, or other unnecessary sensitive information with your request.

Refund Processing

Approved refunds will generally be returned through the original payment method used for the transaction where supported by the payment provider.

The time required for a refund to appear in your account depends on the payment method, banking institution, card issuer, payment processor, and country.

Where Freemius processes the payment, credit-card refunds may take approximately 5–10 business days to appear after processing. :contentReference[oaicite:1]{index=1}

Once a qualifying refund is completed, the related paid licence, subscription, access entitlement, or associated services may be cancelled or deactivated where appropriate.

Payment Disputes and Chargebacks

If you believe a payment was made incorrectly, we encourage you to contact us before initiating a payment dispute or chargeback.

In many cases, billing errors or product issues can be resolved more quickly through the normal support and refund process.

Fraudulent or abusive chargebacks may result in suspension or termination of related licences, subscriptions, or services, subject to applicable law.

Statutory and Consumer Rights

This Refund Policy is not intended to exclude, restrict, or replace any mandatory right or remedy that applies to you under consumer-protection law.

Depending on your location, you may have legal rights relating to digital products, defective products, cancellations, refunds, warranties, or remedies that apply regardless of the terms of this policy.

Where applicable law provides you with greater rights than this policy, the applicable legal rights will prevail.

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, pricing, licensing arrangements, payment providers, business practices, or applicable legal requirements.

The version applicable to a purchase will generally be the version that was in effect when the purchase was made, subject to mandatory law and any later changes that are more favourable to the customer.

The “Last Updated” date at the top of this page will be revised whenever this policy is materially changed.

Contact Us About a Refund

If you have a billing issue or believe that your purchase qualifies for a refund, contact SamSiyu.