Privacy at SamSiyu: We aim to collect only information that is reasonably necessary to operate our website, provide products and support, process transactions, maintain security, improve our services, and meet applicable legal obligations.
Who We Are and Scope of This Policy
SamSiyu develops WordPress plugins, AI-powered software, AI agents, workflow automation products, integrations, and related technology services.
This Privacy Policy applies to samsiyu.com, our product and support pages, communications with SamSiyu, and personal information that we process in connection with our products and services where SamSiyu determines how that information is processed.
In certain situations, particularly where we provide automation or technology services for a business customer, that customer may determine the purposes and means of processing personal information. In those circumstances, SamSiyu may act as a service provider or data processor and the customer’s privacy policy may also apply.
Information We Collect
The information we collect depends on how you interact with SamSiyu.
Information You Provide to Us
- Name and email address.
- Company or organisation information that you choose to provide.
- Website URL and product information.
- Messages submitted through contact, pre-sales, support, or other forms.
- Support ticket content, issue descriptions, screenshots, attachments, logs, and technical information that you voluntarily provide.
- Product, subscription, licence, order, or transaction information where applicable.
- Communications that you send to us by email or through our support systems.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website, hosting infrastructure, security systems, cookies, or analytics tools.
- Internet Protocol (IP) address.
- Browser and device type.
- Operating system.
- Referring and exit pages.
- Pages viewed and approximate interaction information.
- Date and time of requests.
- Security, diagnostic, and server log data.
Payment Information
If you purchase a paid SamSiyu product or service, payments may be processed by an independent payment, checkout, or licensing provider. We may receive transaction details such as your name, email address, billing status, product purchased, licence information, transaction identifier, and payment status.
SamSiyu does not need to receive or store your full payment-card number where payment information is processed directly by a third-party payment provider.
How We Use Personal Information
We may use personal information to:
- Provide, operate, maintain, and improve SamSiyu websites, products, and services.
- Respond to contact requests, questions, support tickets, and product enquiries.
- Provide product downloads, licences, subscriptions, updates, and related services.
- Process and maintain records of purchases and transactions.
- Diagnose errors, technical issues, abuse, security threats, and service failures.
- Communicate important product, account, licensing, security, or service information.
- Improve user experience, functionality, reliability, and performance.
- Protect SamSiyu, our customers, users, products, systems, and legal rights.
- Comply with applicable tax, accounting, regulatory, contractual, and legal obligations.
- Send marketing communications where you have consented or where otherwise permitted by law.
Legal Bases for Processing
Where applicable privacy laws require us to identify a legal basis for processing, the basis will depend on the particular activity.
| Purpose | Typical Legal Basis |
|---|---|
| Providing products, licences, support, and requested services | Performance of a contract or steps requested before entering a contract |
| Website security, fraud prevention, diagnostics, and service improvement | Legitimate interests where those interests are not overridden by applicable privacy rights |
| Tax, accounting, regulatory, or legally required records | Compliance with legal obligations |
| Optional marketing or non-essential cookies where consent is required | Consent |
Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
Our Products, AI Services and Integrations
Some SamSiyu products allow users to connect third-party artificial intelligence providers, APIs, WordPress services, automation platforms, email systems, social platforms, or other external services.
When you choose to use such an integration, information necessary to perform the requested function may be transmitted to the selected third-party service. Examples may include content prompts, article content, support ticket text, knowledge-source content, workflow inputs, or other information that you choose to process through the integration.
The third-party provider’s own terms and privacy practices apply to its processing of that information. You are responsible for ensuring that you have the right to submit personal information, confidential information, customer data, ticket data, or other protected content to services that you connect to a SamSiyu product.
Where a SamSiyu product allows you to provide your own API key, the availability, processing, retention, and use of information by that external AI or API provider are also governed by your relationship with that provider.
Cookies and Similar Technologies
SamSiyu may use cookies and similar technologies to operate the website, maintain security, remember settings, understand website performance, and improve user experience.
Types of Cookies
- Strictly Necessary Cookies: required for core website, security, session, checkout, or support functionality.
- Preference Cookies: used to remember choices or settings where applicable.
- Analytics Cookies: may be used to understand how visitors use the website and improve performance.
Where applicable law requires consent before non-essential cookies are placed, we will seek consent before using those cookies. You can also control many cookies through your browser settings.
How We Share Information
We may share information with third parties where reasonably necessary to provide, operate, support, secure, and improve our services.
These categories may include:
- Website hosting and infrastructure providers.
- Email and communication providers.
- Support and customer-service systems.
- Payment, checkout, billing, and licensing providers.
- Security, anti-spam, backup, and monitoring providers.
- Analytics providers where enabled.
- AI, API, automation, or integration providers that you choose to use through our products.
- Professional advisers where necessary.
- Government agencies, courts, regulators, or law-enforcement authorities where disclosure is legally required.
We may also disclose information in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, subject to applicable legal protections.
International Data Transfers
SamSiyu operates online and may use service providers located in different countries. Therefore, personal information may be processed outside the country in which you live.
Where applicable data-protection law requires safeguards for an international transfer, we will use an available lawful transfer mechanism or another legally recognised basis for the transfer.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing products, support, maintaining licences, resolving disputes, preventing abuse, and meeting legal, accounting, contractual, or regulatory obligations.
Retention periods can vary according to the type of information.
- Support and customer communications may be retained for a reasonable period after a request is resolved.
- Transaction, billing, licence, and accounting information may be retained for periods required by applicable law.
- Security and server logs are generally retained only for the period reasonably necessary for security, diagnostics, abuse prevention, and operational purposes.
- Marketing information may be retained until you unsubscribe or withdraw consent, subject to a minimal suppression record where necessary.
Information may remain in encrypted or protected backups for a limited additional period until the relevant backup is overwritten or securely removed.
Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
Depending on the service, measures may include:
- Secure HTTPS connections.
- Access controls and authentication.
- Appropriate administrative access limitations.
- Security monitoring and anti-abuse controls.
- Software and infrastructure maintenance.
- Backups and recovery procedures where appropriate.
No internet transmission, software system, or storage method can be guaranteed to be completely secure. You should also protect your passwords, API keys, licence credentials, and account access.
Your Privacy Rights
Depending on your location and applicable law, you may have some or all of the following rights:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion or erasure where legally available.
- Request restriction of certain processing.
- Object to certain processing.
- Request a portable copy of certain information where applicable.
- Withdraw consent where processing is based on consent.
- Opt out of direct marketing communications.
- Lodge a complaint with an appropriate privacy or data-protection authority.
To exercise a privacy right, contact us using the details at the end of this policy. We may need to verify your identity before fulfilling a request.
Certain rights are subject to legal exceptions. For example, we may need to retain information required for taxation, security, fraud prevention, dispute resolution, or other legal obligations.
California Privacy Information
If California privacy law applies to SamSiyu and to your personal information, California residents may have rights that include requesting information about certain collection, use, and disclosure of personal information; requesting deletion or correction; and exercising applicable opt-out rights.
We will not discriminate against an individual for exercising a privacy right that applies to them.
If SamSiyu engages in activities in the future that constitute a “sale” or “sharing” of personal information under applicable California law, we will provide any legally required notice and opt-out mechanism.
Children’s Privacy
SamSiyu’s website, business software, plugins, and automation products are intended for businesses, professionals, website administrators, and adult users. They are not directed toward children.
We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent would be required by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the information and take appropriate action.
Third-Party Websites and Services
Our website and products may link to, integrate with, or allow you to use third-party websites, platforms, APIs, payment services, AI providers, social networks, email systems, WordPress products, or other services.
SamSiyu does not control the privacy practices of independent third parties. You should review the privacy policy and terms of any external service before providing personal information or connecting it to a SamSiyu product.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, products, services, technology, business practices, or legal requirements.
When we update the policy, we will revise the “Last Updated” date shown at the top of this page. Where required by law, we may provide additional notice or request consent before a material change takes effect.
Contact Us About Privacy
If you have questions about this Privacy Policy, our handling of personal information, or wish to submit a privacy-related request, contact SamSiyu.
SamSiyu Privacy Contact
Please include enough information for us to understand your request, but do not send passwords, private API keys, payment-card details, or other unnecessary sensitive information by email.
milos@samsiyu.com →